Database Development Support
Maintenance, Upgrades, Training, and Help

We provide comprehensive support for all our Database Applications. Support includes cost free maintenance, standard training, extensive help, and upgrades.

Cost Free Maintenance

We provide 60 days of cost free maintenance after the successful installation and testing of Database Applications. The free maintenance covers all bug fixes, required changes to meet previously agreed upon specifications, and helping Clients operate and maintain the Application on their own. The help we provide during the free maintenance phase is in addition to Help and Training Manuals we supply with all Applications we develop. The free maintenance covers maintenance of an existing product. For additions and modifications, please see Upgrades.

Upon Client's request, we provide continued maintenance after the free maintenance period has run its course.

Help and Training Manuals

All our Database Applications include Help/Training Manuals. The Manuals include product specifications, operating instructions, trouble-shooting, and maintenance help. Graphics are used for illustrations where needed. The format for Manuals range from HTML documents, to high-end context-sensitive Windows Help files. In addition to all the standard information, we can also compile and include lists of Frequently Asked Questions (FAQs). 

Upgrades

We generally initiate a new project to upgrade an existing Application. Such projects can involve up-scaling or migrating to a new Database, adding and modifying features of an Application, or upgrading to a newer version of the underlying Database.