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Web Development Support
Maintenance, Upgrades, Training, and Help

• Web Site Support
• Web Application Support

Web Site Support

Web Site support begins after the successful installation and testing of a Web Site on the Client's Server.

We provide 30 days of cost free maintenance for Web Sites we produce and install. The free maintenance includes bug fixes, free uploads, and help and advice on running the Web Site. We also provide a Help Manual with general uploading instructions and tips, an exact list of files, and trouble-shooting tips. Optional features with ASP / Database come with separate instructions. Backups are included in all our Site Packages.

Upon request, we can continue to maintain a Web Site for a nominal fee.

Web Application Support

We provide comprehensive support for all Web Applications. Support includes cost free maintenance, standard training and help, and possible upgrades.

Cost Free Maintenance

We provide 60 days of cost free maintenance after the successful installation and testing of Web Applications. The free maintenance covers all bug fixes, required changes to meet previously agreed upon specifications, and helping Clients operate and maintain the Web Application on their own. The help we provide during the free maintenance phase is in addition to Help and Training Manuals we supply with all Applications we develop. The free maintenance covers maintenance of an existing product. For additions and modifications, please see Upgrades.

Upon Client's request, we provide continued maintenance after the free maintenance period has run its course.

Help and Training Manuals

All our Web Applications include Help/Training Manuals. The Manuals include product specifications, operating instructions, list of files (ASP, HTML, JavaScript, Databases, etc), trouble-shooting, and maintenance help. The Manuals are supplied in HTML format with graphic illustrations where needed. In addition to all the standard information, we can also compile and include lists of Frequently Asked Questions (FAQs). 

Upgrades

We generally initiate a new project to upgrade an existing Web Application. Such projects can involve adding and modifying online Forms, Reports, Scripts and Pages. If the Web Application includes Databases, then such projects can also involve up-scaling or migrating to a new Database, or upgrading to a newer version of the underlying Database.